**Screen:** May have micro scratches on screen. They do not impact visibility when the device is on. 100% functional.  
  **Case/Body:** Some scratches visible upon close inspection.  
  **Keyboard/Touchpad:** Visible signs of wear and some micro scratches. All keys are legible.

Acceptable

**Screen:** Light scratches that are only visible when the screen is off. 100% functional.  
  **Case/Body:** Signs of regular use only visible from a 12-inch distance but do not compromise overall appearance.  
  **Keyboard/Touchpad:** Signs of regular use only visible from a 12-inch distance but do not compromise overall appearance.

Good

**Screen:** Minor scratches, invisible when the screen is on.  
  **Case/Body:** Minor signs of wear and light scratches. Invisible from a 12-inch distance.  
  **Keyboard/Touchpad:** Minor signs of wear. Do not compromise overall use or aesthetics.

Excellent

**Screen:** No scratches, pristine.  
  **Case/Body:** Minimal to no signs of wear. Invisible from a 12-inch distance. Like-new look & feel.  
  **Keyboard/Touchpad:** Minimal to no signs of wear. Invisible from a 12-inch distance. Like-new look & feel.

Premium

Always delivers quick and prompt, i did have an issue last time I purchased, i was sent the wrong phone, but communicated that with staff and they resolved the issue without haste and sent the correct phone in a timely manner.

Always delivers quick and prompt

Screen Size

Storage

Battery Health

Condition

Color

Resolution