Most orders placed now (Nov 15, 2024) through Dec 14, 2024 can be returned until Jan 15, 2025, as part of our 2024 Holiday Season Returns Policy.
Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team within 30 days after the delivery date to receive your prepaid return label. We cannot consider refund claims outside this timeframe.
For pre-owned devices, you can return your undamaged device within 30 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all accessories it came with. If the inspection finds obvious signs of use or the device was damaged after the delivery, no refunds will be granted and we’ll send the device back to you.
For Brand New devices, you can return your unopened & undamaged device within 30 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, no refunds will be granted and we’ll send the device back to you.
If the device arrives damaged, you must report the issue as soon as possible, within a maximum of 4 business days following delivery, for us to consider the claim. Please provide images of the item and the packaging so we can determine how to avoid this in the future.
Unlike most electronics and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with a free warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free. If the manufacturer or vendor cannot replace or repair the device, we will provide you with a gift card or store credits equal to the device value.
However, please note that if physical damage is observed, the warranty may be voided. In such cases, Reebelo can offer a repair service, but the associated costs will be borne by the customer.
Every product purchased on Reebelo comes with up to a 12-month warranty that covers your device from manufacturing/refurbishing defects and electrical & mechanical failures. ReebeloCare is an optional product that covers physical and liquid damage from handling that is not covered by the 12-month warranty.
What's covered?
With ReebeloCare, you are entitled to unlimited repairs up to the purchase price of your protected device. In the event that your device cannot be repaired, you will receive a cash reimbursement up to the device purchase price. A service fee of $50 will be collected from you once your claim has been approved.
What's not covered?
You can find the full Terms and Conditions of ReebeloCare below:
How does it work?
If your device gets damaged, please report the incident to us within 30 days by logging into your Reebelo account. Once your claim has been approved, we’ll email you the instructions to have your device sent to the nearest repair center, which you can change if needed. You can also send your device by mail, but the repair process may take longer. Please follow the instructions in the email to change your preferred method of sending your device to the repair center.
When you or your device arrives at the repair center, you'll need to pay a $50 service fee to start the repair. For common issues with available parts, repairs usually take between 24-48 hours. If your device can't be fixed, we'll let you know and offer you a cash reimbursement up to the price you paid for the device.
You will be notified via email at every step of the process.
How to make a claim?
In order to prevent a complete return or cancellation of the order, Reebelo may from time to time, and at its sole discretion, offer the customer a partial refund solution where applicable.